Acceptance of Terms
By accessing and using this website, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using this site.
Ordering and Payment
All prices are in quoted in USD and are inclusive of applicable taxes. Payment must be made in full before your order is processed. Our online store utilizes the payment processing services of DPO (Direct Pay Online) to securely handle your payment transactions. DPO is a trusted and reputable payment service provider known for its high standards of security and reliability. By using our website and making payments, you acknowledge and agree to DPO's terms and conditions, which are an integral part of your payment process. Queen Tenge is not responsible for any issues, disputes, or liabilities related to the payment processing service provided by DPO. Any concerns or inquiries regarding payment transactions should be directed to DPO's customer support. Queen Tenge reserves the right to cancel orders or request additional verification information as deemed necessary.
Shipping and Delivery
We aim to ship your order within 10 business days. Delivery times may vary based on your location and the shipping method you choose. Queen Tenge not responsible for any delays caused by third-party shipping services. Please ensure you provide accurate shipping information to avoid delivery issues.
Returns and Refunds
We accept returns within 5 days of receiving your order for items in their original condition. Refunds will be issued to the original payment method after we receive and inspect the returned item. Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items. Orders that do not meet your expectations due to incorrect sizing, which may result from misreading our size chart, are not eligible for refunds. Please carefully review our size chart and reach out to our customer support if you have any sizing concerns before placing your order. We're here to assist you in choosing the right size for your satisfaction.
Privacy and Security
We respect your privacy and protect your personal information as described in our Privacy Policy. Queen Tenge takes reasonable measures to secure your payment and personal information; however, we are not liable for any breaches or cyberattacks.
Product Information
We make every effort to provide accurate product descriptions and images. Product colors and details may vary slightly from what is shown on the website. As all our products are handmade, please note that there might be minor size variations due to human interventions.
Intellectual Property
All content on this website, including text, images, and logos, is the property of Queen Tenge and protected by copyright laws. You may not use, reproduce, or distribute our content without prior written consent.
Governing Law
These terms and conditions are governed by the laws of Malawi. Any disputes will be subject to the exclusive jurisdiction of the courts in Malawi.
Changes to Terms
Queen Tenge reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting on this website.
Contact Information
For questions or concerns, please contact us at sales@queentenge.com By using this website, you acknowledge that you have read and agree to these terms and conditions. Please review them regularly for updates or changes.
